FAQ


IMPORTANT ORDERING INFORMATION
  
Production Time
Normal production time is 5 to 7 working days. Large quantities may require 10 to 20 working days.
Some special order items, such as bronze tablets, custom framing or embedments may require additional time. Approximate delivery time will be confirmed upon order.
Please be sure to inform us of your event date.
Special rush services are available on most items. Please confirm availability prior to ordering.
 
Setup, Etching, Engraving and Additional Fees
Prices include amount of engraving or etching appropriate for item indicated in one location. Excessive text, second sides or additional locations will result in additional charges.
 Second location imprints on acrylic - add $10.00 per item
 Second location imprints on crystal - add $20.00 per item
 Gold fill lettering on crystal or acrylic - add $7.00 per item
 Add imprinted plate to base - $10.00 per item
 Engraving on furnished items may incur a $5 handling fee. 
 Excessive lettering (over 100 letters) on any award - add .15 cents per letter, $7.50 per additional logo.
 Logo touch-up or design (if camera ready art is not supplied or usable) is charged: $50.00 per hour or a $25.00 minimum.
 
 
Rush Service
RUSH SERVICE IS SUBJECT TO AVAILABILITY OF INVENTORY AND PRODUCTION CAPACITY:
Same Day Service: 100% fee of total order
Next Day Service: 50% fee of total order
3 & 4 Day Service: 25% fee of total order

Rush service on large items and resins that are not in stock may be subject to an additional fee due to the increasing cost of fuel that is passed down to us from our vendors.

Shipping Claims and Damages
Please inspect your order when it arrives. Visible damages to the shipping carton should be reported to the carrier and noted in their log. Damaged merchandise must be reported to our customer service department within 48 hours of receipt (216-587-1000). Please save all packing materials and boxes for a shipping inspector to review. Failure to report damaged product within 48 hours of receipt and failure to save shipping materials can create replacement problems.
 
All UPS shipments will incur a $7.50 handling fee per box

PS awards is not responsible for shipping damage if the above guidelines are not followed.
 
Payment Terms
A 50% deposit is required on all orders unless other arrangements have been made. Balance is due upon delivery or pick-up. Customers who wish to be invoiced are required to fill out a credit application. Credit approval takes approximately two weeks. Our terms are Net 15. After an invoice reaches 30 days, a 1.5% interest rate is applied per month on past due accounts. On the rare occasion an account goes into collection, collection fees and attorney fees will be added to the balance due.
 NO PERSONAL CHECKS
 If a check is returned from the bank unpaid, a $25.00 fee will be added on the account.
For your convenience we accept Visa, MasterCard and American Express.
  
Returned Items
No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched. An engraved plate can be replaced in order to utilize the award for a different occasion or recipient.  
Please contact us to discuss this on a case-by-case basis.
  
Cancellations and Changes
All costs incurred up to cancellation will be billed.
 Orders being changed after work has been completed will be subject to additional charges.

*****Imprinted merchandise is shown for illustrative purposes only, and does not imply endorsement by, association with, or availability for sale to, anyone other than the owner of the imprinted designs, logos, and/or trademarks.

  
NOTE – Separate items may not be combined to increase quantity discounts. All sizes shown are approximate and can vary slightly due to manufacturing techniques.
*Prices subject to change without notice.
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