If you place your order online you'll be getting the best price by receiving discounts on product as well as line change, set-up & design fees that otherwise would be charged if you call, email or place your order in our showroom with one of our sales reps. Why? By putting in all of your information online including lettering for each award there are less likely to be mistakes on our end and you're freeing up our time to get your order processed more efficiently and quickly so we're passing along some discounts as a thank you. However, if you do not place your order directly online you may be charged the fees mentioned above and they vary depending on product type. Line change fees are $2.00 per change & set-up and design fees start at $25.00.
Most orders with in-stock items ship within 3-5 business days. Larger orders may take up to 7 business days. If there are any issues with stock on an item you purchased we will contact you. Statues are not stocked items and could take up to two (2) weeks to ship out. You will be contacted if you order will take longer than 5-7 business days to ship out or if we cannot meet your deadline.
Custom printed apparel & promotional product items have a turn-around time of 7-14 business days. During the checkout process please list you event date. We will always meet our customers deadlines.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Trophy sizes vary greatly depending on the top figure chosen - any change to the figure from what is pictured could greatly decrease or increase the size of the trophy. If you would like more information on how the figure you would like will change the size of the trophy please contact us for more information. If the trophy's product picture is not shown with a figure the size listed is before adding a figure - if the product picture shows a figure the size is with the figure shown - contact us with any questions.
Yes, just email our sales reps at firstname.lastname@example.org to receive one. Be sure to include your name, shipping address, date needed, product desired, quantities and any other useful information. One of our reps will get back to you within 24 hours.
Yes, on in-stock items only. We do not have rush fees (custom ribbons and printed certificates do have a rush fee of 20% apparel and promotional product rush fees vary - call or email for details) however, shipping charges may go up to meet your deadline. We will notify you of these charges. We ship via FedEx Ground, 3 Day, 2 Day and Next Day Air.